Student Complaint Process and SARA Complaint Information

Student Complaint Process and SARA Complaint Information

GRIEVANCE POLICY

It is important to campus operations and student success that concerns or complaints (unrelated to appeals of academic decisions addressed elsewhere in the catalog or disciplinary actions noted above) be resolved promptly and fairly.

The student should make an appointment with the Vice President of Operations and Student Affairs or the Student Services and Placement Manager, who will seek to provide the guidance necessary to resolve the issue. If necessary, the Vice President of Operations and Student Affairs will contact the department head of the office to which the concern or complaint is related.

If a satisfactory solution is not reached in this manner, the student may put the complaint in writing and request that their concern be reviewed by the President. The President will then confer with the appropriate personnel regarding a prompt resolution. The President may request that a committee be formed for further review of the concern or complaint.

The committee may recommend a resolution, and after consideration of this recommendation, the President or official designee will render a decision on the matter.

Either the Vice President of Operations and Student Affairs or the Student Services and Placement Manager will communicate the resolution to the student.

Students who feel that a grievance remains unresolved after availing themselves of the process outlined above may refer their grievance to:

Executive Director
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, Florida 32399-0400
Toll-Free: 888-224-6684

STUDENT COMPLAINT PROCEDURE

Millennia Atlantic University, as an institution accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC), maintains a procedure and operational plan for handling student complaints. If a student believes the University has not adequately addressed a complaint or concern, the student may contact the Accrediting Commission. All complaints reviewed by the Commission must be submitted in writing and must grant permission for the Commission to forward a copy of the complaint to the University for response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed of the status of the complaint as well as the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212
www.accsc.org
complaints@accsc.org

A copy of the ACCSC Complaint Form is available at the University and may be obtained by contacting complaints@accsc.org or by visiting:

https://www.accsc.org/Student-Corner/Complaints.aspx

The University may also be contacted directly for a copy of the complaint form by contacting:

Jenice C. Maza Duerto, VP of Operations and Student Affairs, at (786) 331-1000, ext. 302; or the Student Services and Placement Manager at (786) 331-1000, ext. 203; or via email at studentsvcs@maufl.edu.

FLORIDA NC-SARA COMPLAINT INFORMATION

If an online student has exhausted all of the University’s grievance processes and remains dissatisfied with the outcome, the complaint can be submitted in writing to the following address:

Florida Commission for Independent Education
325 West Gaines Street
Suite 1414
Tallahassee, Florida 32399-0400
Email: cieinfo@fldoe.org
Fax: (850) 245-3238

If a distance education student has completed the University’s internal complaint process and the applicable state processes, the student may appeal non-instructional complaints to the FL-SARA Postsecondary Reciprocal Distance Education Coordinating Council (PRDEC) at flsarainfo@fldoe.org

Complaints must be filed within two (2) years of the incident and must contain a formal written assertion regarding the actions and applicable terms of SARA, or of laws, standards, or regulations incorporated by SARA, which were allegedly violated.

With limited exceptions, FL-SARA’s resolution will be final.